Read Guest Reviews for our top-rated Resort

I chose your hotel for its proximity to the Athenee Tower where I had some business to do. But I found more than what I expected in the staff, the facilities and the services, everything was organically flowing with lots of respect. All the steps in the process were great except the one before last: collecting my luggage from the concierge! I checked out and left my luggage with the concierge, I came back later in the day to collect them and go to the airport, but I needed to rearrange my belongings into the two suitcases. I was doing this on the ground in a low light and hot room. It seemed to me that this step in the process could use an upgrade by providing some seats and a table for whoever want to rearrange their luggage before riding the taxi back to the airport. The irony is that once I rearranged my bags and went back to the comfort of the lobby to wait for the taxi I immediately felt the difference between the two locations and services/care given to each of the two steps. I am still a customer as long as I have not put my self in the taxi. At the luggage storage area you do not feel like a valued customer but an excess that should be flushed asap.

Luxury ambiance, very well managed, polite and attentive staff.

Excellent

We spent a lovely week staying at this wonderful hotel, right from the arrival till we check out. We are used to the level of excellent Marriott service, but at the Athenee, they even outdone that. Special thanks to the team at the lobby, lounge, pool and the spa, and special mention to Mr Arkorn who look after us almost every morning at the breakfast. We will certainly be back in the near future.